FAQ

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FAQ

Q: What are the minimum computer requirements?
Computer requirements include Microsoft Windows® 98 Second Edition or better. A Macintosh computer operating system may also be used. Requirements include an USB or ethernet port on the computer. The use of USB ports will require an adapter.
Q: I have a laptop, will BroadbandBLUE run on it?
Yes. USB modems will need to be used to connect your laptop to BroadbandBLUE. Connect your modem to the laptop by utilizing the installed USB port on your laptop. Choose a modem by checking manufacturer specifications to guarantee that the modem will be compatible with your computer.
Q: I have a desktop computer. Is the BroadbandBLUE USB modem compatible?
Yes. Desktop computers are able to be utilized given the minimum requirements are met. Your computer must be located within the coverage area of BroadbandBLUE.
Q: Will BroadbandBLUE work with Windows, Linux,or Macintosh operating systems?
All BroadbandBLUE modems will work with any Windows operating systems that are Windows 98 and above. Macintosh's will work with the Mac OS X 10.5 and Mac OS X 10.6 operating systems. A Linux operating system is able to be used because there are no drivers needed.
Q: Where am I able to use BroadbandBLUE Service?
BroadbandBLUE is able to be used anywhere we have an BroadbandBLUE service network. We are continually expanding our service areas throughout the country. The best way to ensure the availability of rural wireless broadband coverage in a certain location is to call.
Q: What is the difference between 3G and 4G?
Speed. 4G simply means that internet speed is four times quicker than 3G. This means your rural wireless broadband service will be able to access and navigate the internet more efficiently.
Q: Are there any hidden charges or fees?
None. You have your initial provisioning and activation fee of $249.00 that also covers your 1 year warranty. For your service you are billed $119.00 at the beginning of each contract month for a period of one year. After one year, the service agreement is month-to-month.
Q: How am I billed for the service?
Your account is billed each month before usage starts.
Q: What type of payment do you accept?
Currently, we accept MasterCard, Visa, Discover, American Express and all debit card with the Visa or MasterCard logo. Very soon we will be accepting orders online using the PayPal Payment system that will allow users to user their Visa or MasterCard to make payment online.
Q: Is there a contract? How long is it? What if I need to cancel my service before the contract period ends?
The service contract is month-to-month. If you ever want to cancel service, just cancel - There is no penalty or fees. Also, as a reminder, we offer an unqualified, money-back guarantee during the first 10-day trial period.
Q: I ordered BroadbandBLUE. When do I get my system?
Upon signing the month-to-month service agreement we will provision and activate the modem and antenna. Thereafter you will receive the equipment within 5 business days via United Postal service.
Q: My email account needs to be setup, Can you help me?
Yes. Please call customer support at 888-508-3389 and we will guide you through the process of setting up your email step by step.
Q: My trial period is over. How do I now return the BroadbandBLUE equipment?
Please call our customer support at 888-508-3389 and they will guide you through the return process.
Q: Please tell me about the Warranty.
We will replace, at no charge to the customer, any broken antennas or modems. Please call our customer support team if your equipment has failed. They will begin the replacement process for you.