Q: What are the minimum computer requirements?
Computer requirements include Microsoft Windows® 98 Second Edition or better. A Macintosh computer operating system may also be used. Requirements include an USB or ethernet port on the computer. The use of USB ports will require an adapter.
Q: I have a laptop, will BroadbandBLUE run on it?
Yes. USB modems will need to be used to connect your laptop to BroadbandBLUE. Connect your modem to the laptop by utilizing the installed USB port on your laptop. Choose a modem by checking manufacturer specifications to guarantee that the modem will be compatible with your computer.
Q: I have a desktop computer. Is the BroadbandBLUE USB modem compatible?
Yes. Desktop computers are able to be utilized given the minimum requirements are met. Your computer must be located within the coverage area of BroadbandBLUE.
Q: Will BroadbandBLUE work with Windows, Linux,or Macintosh operating systems?
All BroadbandBLUE modems will work with any Windows operating systems that are Windows 98 and above. Macintosh's will work with the Mac OS X 10.5 and Mac OS X 10.6 operating systems. A Linux operating system is able to be used because there are no drivers needed.
Q: Where am I able to use BroadbandBLUE Service?
BroadbandBLUE is able to be used anywhere we have an BroadbandBLUE service network. We are continually expanding our service areas throughout the country. The best way to ensure the availability of rural wireless broadband coverage in a certain location is to call.
Q: What is the difference between 3G and 4G?
Speed. 4G simply means that internet speed is four times quicker than 3G. This means your rural wireless broadband service will be able to access and navigate the internet more efficiently.
Q: Are there any hidden charges or fees?
None. You have your initial provisioning and activation fee of $249.00 that also covers your 1 year warranty. For your service you are billed $119.00 at the beginning of each contract month for a period of one year. After one year, the service agreement is month-to-month.
Q: How am I billed for the service?
Your account is billed each month before usage starts.
Q: What type of payment do you accept?
Currently, we accept MasterCard, Visa, Discover, American Express and all debit card with the Visa or MasterCard logo. Very soon we will be accepting orders online using the PayPal Payment system that will allow users to user their Visa or MasterCard to make payment online.
Q: Is there a contract? How long is it? What if I need to cancel my service before the contract period ends?
The service contract is month-to-month. If you ever want to cancel service, just cancel - There is no penalty or fees. Also, as a reminder, we offer an unqualified, money-back guarantee during the first 10-day trial period.
Q: I ordered BroadbandBLUE. When do I get my system?
Upon signing the month-to-month service agreement we will provision and activate the modem and antenna. Thereafter you will receive the equipment within 5 business days via United Postal service.
Q: My email account needs to be setup, Can you help me?
Yes. Please call customer support at 888-508-3389 and we will guide you through the process of setting up your email step by step.
Q: My trial period is over. How do I now return the BroadbandBLUE equipment?
Please call our customer support at 888-508-3389 and they will guide you through the return process.
Q: Please tell me about the Warranty.
We will replace, at no charge to the customer, any broken antennas or modems. Please call our customer support team if your equipment has failed. They will begin the replacement process for you.
Q: Can I get Broadband Blue Rural Internet service?
Broadband Blue brings rural Internet service to every part of the United States. Because it offers both HughesNet satellite Internet and wireless Internet service, there is almost no area of America that is un-served with high-speed Internet that can be counted on. If you have a clear view of the southern sky, Satellite Internet is a great choice for you. If you have cell phone service, wireless Internet service may be a quality rural Internet service option for you.
Q: Who Should Get Satellite Internet?
Satellite Internet is not the perfect Internet solution for everyone. That may come as a surprising statement from a company selling satellite Internet service, but in reality it is the truth. And if we were to sell to someone for whom satellite Internet is not the right fit, the experience would not be good. And that’s not something we want for our customers. But for those individuals for whom satellite Internet is a good fit, it is an awesome addition to their online experience.
Q: What does Broadband Blue specialize in?
HughesNet is available in more of the country than any other satellite Internet service. Its HughesNet Gen4 service, the highest quality satellite Internet service, is available throughout most of the eastern half of the United States. It is also available along the western coast of the United States. With HughesNet Gen4, Internet speeds are faster than with any other satellite Internet provider or any other rural Internet provider.
Throughout the Midwest and western side of the country, traditional HughesNet service is available. It is not as fast as our fourth generation of service but is still a quality, fast option that outperforms other Internet options in rural areas. While HughesNet Gen4 brings higher speeds, the good news is that no matter where you are in the United States, HughesNet brings you great rural Internet service options. In fact, in much of rural America it is only HughesNet and dial-up – no competition!
Q: What about my other options?
Those who live in cities and large suburbs can also technically receive HughesNet service. However, they also have other choices like the internet by cable and fiber. These unlimited services are even faster than satellite Internet and are a better choice for those living in densely populated areas. That’s why we focus on areas outside cities and large suburbs. We pick up where big name providers leave off.
Because we believe everyone needs speed, HughesNet specializes in rural Internet service. It’s what we do best and where we want to concentrate all our efforts. Our service is consistently fast regardless of where your home is located, because instead of information traveling by cables and phone lines, it travels 22,000 miles into space to our satellite and back again. All of this happens in under a second.
If you are in an area where you cannot get a view of the southern sky from your home or your Internet needs include things like regular VPN use or online real-time strategy gaming, choose wireless Internet from Broadband Blue instead for your rural Internet needs. The only requirement is having cell phone service from your home. The other advantage with this type of service is that it is mobile. If you need service that you can take on your boat or RV, this is the one for you.
Broadband Blue is the solution to high-speed Internet needs in the many places in America that cable and fiber Internet do not serve. Contact our high-speed Internet service specialists today and learn more.
Q: What if I am a gamer or streamer?
If you are a serious gamer and are seeking high-speed Internet to play fast twitch online games, satellite Internet is not for you. Games that require split-second timing to win or even have an enjoyable playing experience are simply not compatible with satellite Internet because of the lag that is inherent to all Internet services of this type. Everything you do needs to travel 45,000 miles to a satellite in space and back, creating a delay of less than a second. While, for most users, this is barely noticeable, for gaming it is detrimental.
If cable or fiber optic Internet is available where you live, satellite Internet is not for you. Unlimited cable and fiber optic services are extremely fast and responsive, and you don’t have the federal government imposed data cap to deal with like you do with satellite Internet.
If you are a heavy video streamer, satellite Internet service is not the best option for you. While it is possible to stream video using satellite Internet, it consumes a lot of your monthly data very quickly and requires the highest speed service. A better choice is wireless Internet from Broadband Blue.
If you need unlimited data bandwidth usage, satellite Internet is not what you are looking for. The federal government requires satellite Internet services to impose a data limit on users, to ensure fair access for all. However, unlimited usage is available through Broadband Blue’s wireless service. You might also want to consider how much bandwidth you actually do use. Sometimes people think they use a lot, but in reality because of the types of things they do online, they could easily make do with a service that has a data cap.
Q: Where is the ideal location for this service?
If you live in rural America, outside the city and suburbs, and dial-up is what you are using now for Internet service, you should get satellite Internet. It will transform your online experience entirely, delivering speed, practically instantaneous response and always-available connection. Instead of waiting for your Internet to respond, your Internet is waiting for you. Up to 100 times faster than dial-up, satellite Internet gives you the speed you want and need online.
If you live in rural America, and you are using DSL but are frustrated with speeds, you should get satellite Internet. Because DSL speeds are dependent on how far you are from a central station, satellite Internet is faster than DSL. In fact, it is many times faster than DSL in most rural areas.
If you are frustrated or unhappy with your current Internet provider because of fluctuating speeds or simply sluggish service, satellite Internet is the rural solution for you.